FITS2 – Professionalising ICT Technical Support

 FITS2 is the Framework for ICT Technical Support – version 2. It is a formal NVQ Level 4 qualification, certificated through the Scottish Qualification Authority. Training takes two days with a 1.5 hour online exam in the afternoon of the second day. FITS2 is designed to provide ICT technical support in schools/academies with the training, guidance, processes and templates in order to deliver efficient and effective technical support in order to improve educational outcomes. FITS2 is based on BECTA’s national experience of ICT support in schools and borrows heavily on long term studies to identify and quantify best practice in technical support. FITS (first generation) has been deployed in over 1,000 schools nationally. FITS2 has been re-written to encompass the experience of FITS and the developments of ICT since its initial inception.

FITS2 will be the ULT/UCST quality standard for the delivery of ICT Support Services. Its value to our technical staff is through the professionalisation of ICT support services and for the individuals trained, a valued CPD outcome. To each school/academy FITS2 provides value through its contribution to the BECTA ICT Framework, its provision of evidence towards achieving the ICTMark and last but not least in its recognition by OFSTED as a quality standard in ICT management – hence a need to reference FITS within your SEF once staff have attained the qualification and started implementing FITS2 practices. It will also have an impact on improving ICT reliability through moving ICT support from reactive to proactive processes. FITS2 is a baseline qualification we expect all UCST and ULT ICT Technical Staff to attain (for new joiners this would take place within probation).

As an approved training provider of FITS2, we are deploying FITS2 in 3 phases over three academic years:

Phase 1: Central Office staff, Champions Programme & Intervention Programme – all by invitation only.

Phase 2: Development Programme –All schools/acad emies are eligible to apply for this phase. Running from September 2010-August 2011. Please see your regional ICT Project Executive and express your interest for engagement within this phase.

Phase 3: Development Programme – All remaining schools/academies will be engaged within this phase. Running from September 2011- August 2012.

 FITS2 Level 4 Certificate in ICT Support in Education: Practitioner Unit code: F81L 34 Audience: ICT Technical Staff in schools Duration: Two day course. This comprises one and a half days of teaching followed by the Level 4 certificate in ICT Support in Education: Practitioner examination.


One Response to FITS2 – Professionalising ICT Technical Support

  1. Hi all,

    I am working for a hardware & software integrator company. My projects includes working on SQL and Hardware on cinema’s. I think Web Services is really cool. We also recently have to now work on REST and they are talking about mashups and Struts. Can anyone tell me if there are some good training or conferences so that me and my team members can get to speed with these technologies. Learning from books is not my cup of tea, even not when I was doing engineering 😉 i have 3years experiance in hardware & Networking(Technical support).

    All the help that group members can provide in this regard is much appreciated.

    Harish Parmar,

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